F.A.Q.
Have questions? Find quick information about ordering, shipping, and shopping House of Fresh. If you still need help, contact our team and we’ll be happy to assist.
Do you have a physical store?
House of Fresh is currently an online-only store. Shop our latest apparel and accessories anytime through our website.
What kind of products do you sell?
We offer House of Fresh apparel and accessories, including shirts, hoodies, hats, and select specialty items. Product availability may vary as new designs and collections are released.
ARE YOUR PRODUCTS MADE TO ORDER?
Yes! House of Fresh merchandise is made to order. Each item is produced specifically for your order rather than pulled from traditional retail inventory.
This allows us to offer fresh designs and exclusive merchandise while maintaining a streamlined production process.
WHEN WILL MY ORDER SHIP?
Please allow 5–10 business days for your order to be processed and produced before shipment. Business days exclude weekends and holidays.
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping transit times are additional to the processing period.
CAN I CHANGE OR CANCEL MY ORDER?
Because our merchandise is made to order, changes and cancellations may not be possible once production begins.
If you need to modify or cancel an order, contact support@milkywaybrands.com as soon as possible with your order number.
We'll do our best to accommodate your request before production begins.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated automatically at checkout based on your shipping destination, order details, and available delivery options.
HOW LONG DOES SHIPPING TAKE?
Please allow 5–10 business days for processing and production before your order ships.
Once shipped, delivery times vary depending on your location, selected shipping method, and carrier.
International orders may require additional time for customs processing.
HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive an email containing tracking information, when available.
Use the tracking link in your shipping confirmation email to follow your package's progress.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We ship to select international destinations.
International shipping rates and available delivery options are calculated at checkout.
Please note that international orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country.
Unless otherwise indicated at checkout, these charges are the customer's responsibility.
WILL ALL MY ITEMS ARRIVE TOGETHER?
Some orders may ship in multiple packages depending on production and fulfillment requirements.
If your order ships separately, you'll receive tracking information for each shipment when available.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please double-check your shipping information before completing your purchase.
If you notice an error after placing your order, contact support@milkywaybrands.com immediately.
We'll do our best to assist, but address changes cannot be guaranteed once an order has been processed or shipped.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return policy on eligible merchandise.
You have 30 days from the date you receive your order to request a return.
Returned items must be in their original condition, unworn, unused, and unwashed, with original tags, packaging, and proof of purchase.
Certain items, including personalized merchandise, special-order products, final-sale items, and gift cards, may not be eligible for return, subject to applicable law.
HOW DO I START A RETURN?
To request a return, contact support@milkywaybrands.com within 30 days of receiving your order.
Please include your order number and the reason for your return.
If approved, you'll receive return instructions and a return shipping label.
Return Address:
House of Fresh ATL
3087 N California St
Burbank, CA 91504
United States
Please do not send merchandise back without first requesting a return.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please inspect your merchandise upon delivery.
If your order arrives damaged, defective, incorrect, or incomplete, we ask that you contact support@milkywaybrands.com within 48 hours of delivery so we can investigate and resolve the issue promptly.
Include your order number, a description of the issue, and photographs when applicable.
The 48-hour reporting request does not eliminate your eligibility under our 30-day return policy or limit applicable consumer protection rights.
CAN I EXCHANGE AN ITEM?
The fastest way to obtain a different size or style is to return your eligible merchandise and place a new order.
Please contact support@milkywaybrands.com to begin the return process.
HOW LONG DO REFUNDS TAKE?
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days, subject to applicable law.
Your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact support@milkywaybrands.com.
ARE ALL ITEMS ELIGIBLE FOR RETURNS?
Most standard merchandise is eligible for returns when it meets our return requirements.
Certain items, including personalized merchandise, special-order products, final-sale merchandise, and gift cards, may be excluded.
Please review our complete Return & Refund Policy for additional information.
HOW DO I KNOW WHAT SIZE TO ORDER?
We recommend reviewing the sizing information provided on individual product pages before placing your order.
Because merchandise is made to order, selecting the correct size is important.
If you have questions about sizing, contact support@milkywaybrands.com before purchasing.
WILL THE PRODUCT LOOK EXACTLY LIKE THE WEBSITE IMAGE?
We make every effort to display accurate product colors, designs, and details.
However, slight variations in color or appearance may occur due to screen settings, printing processes, and manufacturing differences.
HOW CAN I CONTACT HOUSE OF FRESH ATL?
For order-related assistance, including shipping, tracking, returns, refunds, and product questions:
Customer Support: support@milkywaybrands.com
For general business inquiries, collaborations, press, or partnerships:
General Inquiries: houseoffreshatl@gmail.com
You can also use the contact form on our website.
HOW CAN I STAY UPDATED ON NEW RELEASES?
Sign up for the House of Fresh email newsletter to receive updates about new collections, exclusive merchandise, and upcoming releases.
You can also follow us on Instagram:
