Return & Refund Policy

At House of Fresh ATL, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn, unused, and unwashed

• With original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at support@milkywaybrands.com within 30 days of receiving your order.

Return Address:

House of Fresh ATL
3087 N California St
Burbank, CA 91504
United States

If your return is accepted, we'll provide a return shipping label along with instructions on how and where to send your package.

Please do not send items back without first requesting a return. Unauthorized returns will not be accepted.

For any questions regarding your return, contact us at support@milkywaybrands.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, incorrect, or incomplete, we ask that you contact us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Email: support@milkywaybrands.com

Please include your order number, a description of the issue, and photographs when applicable.

Important: Our 48-hour damage reporting request does not eliminate your eligibility for a return within the applicable 30-day return period or limit any rights provided by consumer protection laws.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized products

• Special-order merchandise

• Personal care products

• Perishable goods

• Hazardous materials or flammable products

• Final sale or clearance merchandise

• Gift cards

If you have questions about whether a particular product is eligible for return, please contact us before purchasing.

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied merchandise under applicable law.

Exchanges

The fastest way to exchange an item is to return your original purchase and place a new order.

Once your return is accepted, you may purchase the replacement item separately, subject to availability.

European Union 14-Day Cooling-Off Period

For eligible orders shipped to the European Union, customers generally have the right to cancel their purchase within 14 days of receiving their merchandise, without providing a reason, subject to applicable legal exceptions.

Returned items should be in their original condition, unworn or unused, with tags and original packaging whenever possible.

Certain customized or personalized products may be exempt from this right under applicable law.

This policy does not limit any additional consumer rights provided by applicable laws.

Refunds

Once we receive and inspect your returned merchandise, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, subject to any shorter timeframe required by applicable law.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@milkywaybrands.com.

Contact Us

For questions about returns, exchanges, refunds, or damaged merchandise, please contact:

House of Fresh ATL
Email: support@milkywaybrands.com

Return Address:
3087 N California St
Burbank, CA 91504
United States